Terms & Conditions

Tours are operated by TYH BORNEO Tours & Travel Sdn. Bhd., hereafter referred to as ‘The Company’. Tours are sold subject to the following conditions:


The contract between the company and the client shall be deemed to have been made at the registered office of the company at Lot 30-3(F), 3rd Floor, Beverly Hill Plaza, Jalan Bundusan, 89500 Penampang, Sabah, Malaysia, and shall be governed by the laws of Malaysia.


Although every effort will be made to operate the tours as advertised, circumstances beyond our control may necessitate changes in the itineraries, of which you will be informed immediately. The company reserves the right with absolute discretion to make alternative arrangements up to the logistical considerations caused by flight delay, technical problem to the vehicles or other circumstances.


Enquiries

All enquiries and bookings are to be directed to TYH BORNEO Tours & Travel Sdn. Bhd. The fullest possible information is required in order to handle your reservations efficiently. Eg.

i) Arrival / departure dates and flight details

ii) Full name(s) with gender and Age(s)

iii) Rooming list with number / type of rooms and meals required.

iv) Guide requirement.


Reservation

A 100% non-refundable deposit of the total accommodation cost is required to confirm reservation of accommodation at Sabah Park/sNational Park i.e. Kinabalu Park accommodation, Laban Rata Resthouse, Poring Hot Springs accommodation, Tunku Abdul Rahman Marine Park accommodation and Selingan Island chalet. Any amendment, cancellation or number of person or room reduced made after booking is confirmed, a fee will be imposed.


Confirmation

On confirmation of tour package, a deposit of 50% of tour price per person is required and balance of payment must reached us 14 days before arrival. Failure to comply with this condition may result in the cancellation of all reservations without prior notice.


Payment

Payment can be made via Telegraphic Transfer to our banker.

MALAYAN BANKING BERHAD

No. 10-12, Paramount Industrial Development

Jalan Kolombong Inanam

88100 Kota Kinabalu

Sabah, Malaysia


Swift Code : MBBEMYKLA

Account’s No. : 510077-601714

Account’s Name : TYH BORNEO Tours & Travel Sdn. Bhd.


Kindly advise us by fax of your remittance date, your banker and its corresponding bank in Malaysia.


Amendments / Cancellations

All amendments / cancellations must be received and acknowledged in writing.


Cancellations Policy

Hotels, restaurants, carriers, contractors or any other companies related to the services required will impose a cancellation fees depending on the circumstances. Cancellation fee levied by them will be charged to you through TYH BORNEO Tours & Travel Sdn. Bhd,


Cancellation within 30 days from date of travel will result in 50% forfeiture of the total package cost.

Cancellation within 14 days from date of travel will result in 100% forfeiture of the total package cost.


Refund Policy

No refund in full or in part will be given for services included in the program that are not utilized.


Child Fare

For day tours and airport transfer, child fare is 50% off from the adult’s rate.

Child fare is based on child sharing a twin room with 02 adults without extra bed. If child occupies single room or twin share room with an adult, the full adult rate will be applied.


Infants & Disable

Children under 02 years of age and handicapped passengers are welcomed provided they are accompanied and do not require special assistance.


Insurance

Every person participating in any tour or holiday organized by TYH BORNEO Tours & Travel Sdn. Bhd. shall be regarded in every respect as carrying in his own risk with respect to loss or injury to person property. We do not accept responsibility for losses or due to delay, sickness, strikes, war, weather, quarantine or other traveler. We reserve the right to alter routes, itineraries, timetable and accommodation reserved if this is necessary or in the case of force majeure. Although all vehicles owned by the company are fully insured, tour members are requested to take out insurances for cancellations, health, accidents and baggage for peace of mind during and before the commencement of the tour.


Liability

TYH BORNEO Tours & Travel Sdn. Bhd. acts as an agent for travels, hotels, airlines, transport carriers, restaurant and all other contractors and as such, shall not be responsible for any irregularity, delay, loss, damage, accident, strikes, political or civil commotion, theft, change of airplane schedules or government regulations etc. caused by or arising from circumstances beyond our control. We reserves the right without penalty, to alter itineraries, with or without prior notice in the best interest of all concerned. If tour is cancelled prior to date of departure due to circumstances beyond our control, the company will refund all monies paid by clients.